Unified Communications

Work smarter with Unified Communications (UC)

Unified communications allows you to:

  • Integrate phone, SMS, Outlook, CRM into a single system
  • Have better control of call data and activity
  • Collaborate better and be more efficient

Need help choosing? Contact our customer experience team.

What is Unified Communications?

Unified Communications is the concept of all your telecom products working together. For example, the calls you make getting pushed to your CRM, better information on customers, and taking calls on your mobile while out of the office. Rather than having multiple systems working against each other, you can increase efficiency through UC.

Examples and features of Unified Communications:

Instant messaging, SMS. and note

  • Easily send and receive messages
  • Leave notes when offline
  • Invite users easily through ‘drag & drop’

Audio and video

  • Call popups showing caller info
  • Quick audio or call conferencing with ‘drag & drop’
  • Video calls from UC desktop
mobile twinning

Call control and integrated presence

  • Show caller availability
  • Manage calls from the desktop handset
  • Call control with ‘drag & drop’

Visual voicemail

  • Easily retrieve voicemails
  • Available on desktop and mobile application

Microsoft Outlook synchronisation

  • Synchronize Microsoft Outlook contacts for easy dialing
  • Precise scheduling


  • Whiteboard application allows sharing drawings and text between users
  • Share files in real-time to other users

The business telephone systems which offer you unified communications

Cloud-based telephone system (KloudPBX)

Medium to large telephone system (UCP IP)

Small business telephone system (eMG80 Hybrid)