Maintenance and support
Supporting your Business is our Business
Our in-house, maintenance support team are highly-trained and dedicated to helping customers with:
- Technical support for lines, calls and connectivity
- Telephone system maintenance
- Copper, fibre cabling and engineering
- Servicing equipment
Need help choosing? Contact our customer experience team.
About SCG Wales maintenance and support
When you buy a product or service from SCG Wales, that’s not the end. It’s just the beginning.
We’ve invested in building a support function that is industry-leading and award-winning. We have more engineers per customer than most, and 80% of our support tickets are resolved within 24 hours.
For an even quicker service, our level 4 care package ensures any faults are resolved within just 6 hours.
That means in the unlikely event that your technology does let you down – we’re here to get you back in business.
Why choose SCG Wales?
Highly trained team
Our expert technical and engineering support team will get you back up and running as soon as possible - with minimal fuss and a friendly approach
Our maintenance packages allow you to access our services as part of your monthly outlay – meaning no nasty surprises
We have more engineers per customer than any of our local or national competitors, meaning we can deal with your queries quicker than anyone else
We are in partnership with The Concert Group.
The Concert Group are 12 small and medium-sized communications companies who have combined resources to create a network of strength and increased buying power, across the UK. Their size allows them to be nimble and adapt quickly to changes in the market.
SCG Wales is the only one of the group’s telecom companies in Wales.
The SCG Wales team of engineers is 300 strong. This is because each company within the group will “share” engineering staff. By allocating jobs to other group members – SCG Wales can undertake a job in Bradford, for instance, within a couple of hours. The company carrying out the work is paid a bespoke rate for the job – saving time and money – making SCG Wales leaner – but with a much further reach.
Contact our engineering team today
Does your business require system maintenance, network connection services or broadband fibre installations? Contact our in-house engineering team to discuss your requirements today.
Remote Support Available
If you require remote support, please download the below software below to allow our technicians access to your PC.
Easy to Use:
Click the above link, click run when prompted and follow steps
Once your download is complete, you will need to provide your ID and Password to allow us entry to your PC