CASE STUDY – MAENDY DENTAL
PHONE SYSTEM UPGRADE TO THE CLOUD
About
Maendy Dental is a professional dental practice located in Aberdare. It has built an excellent reputation providing quality dentistry and modern treatment methods. The company aims to deliver a first-class service and excellent advice, so its communication systems need to be effective too.
![](https://www.scgwales.com/wp-content/uploads/2018/12/maendy-dental-case-study-image.png)
Business challenge
- Maendy Dental had issues with its previous telecom provider and existing handsets— finding them quiet, complicated and confusing to manage.
- The practice manager had a separate phone line and broadband in her office with a different provider. This resulted in two broadband connections and two phone lines – the dentist required much-needed cost savings, and all services to be under a single provider.
- The company required modern, future-proof communications to improve daily operations and to ensure no missed business.
![](https://www.scgwales.com/wp-content/uploads/2018/12/maendy-dental-case-study.png)
Key solutions
![](https://www.scgwales.com/wp-content/uploads/2018/12/cloud-6.png)
KLOUDPBX PHONE SYSTEM
Feature-rich, cloud-based phone system with the latest technology.
![broadband](https://www.scgwales.com/wp-content/uploads/2018/12/fibre-2.png)
FIBRE BROADBAND
Practical solution of one single super-fast connection rather than several.
![](https://www.scgwales.com/wp-content/uploads/2018/12/self-managment-5.png)
SELF-MANAGEMENT
Ability to manually make changes to the system by using the simple web portal.
![](https://www.scgwales.com/wp-content/uploads/2018/12/training-provided-2.png)
TRAINING PROVIDED
Shown how to use the KloudPBX portal with complimentary webinars providing additional support.
![](https://www.scgwales.com/wp-content/uploads/2018/12/direct-dial-1.png)
DIRECT DIAL
Additional phone number programmed to a specific handset.
![](https://www.scgwales.com/wp-content/uploads/2018/12/day-and-night-mode-1.png)
DAY AND NIGHT MODE
The phone system is programmed to operate differently depending on the day and time.
![](https://www.scgwales.com/wp-content/uploads/2018/12/one-supplier-2.png)
ONE SUPPLIER
Combined lines, calls and broadband under one supplier and one bill.
![ongoing-support](https://www.scgwales.com/wp-content/uploads/2018/12/ongoing-support-2.png)
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.