CASE STUDY – BIKE PARK WALES
CONNECTIVITY ALLOWS RURAL BUSINESS TO COMMUNICATE MORE EFFICIENTLY
About
Bike Park Wales is a unique mountain biking venue located in South Wales.
With a selection of tracks, from beginner to advanced there is an adrenaline filled course for everyone. With an onsite shop each cyclists can be equip for every ride.
![](https://www.scgwales.com/wp-content/uploads/2021/10/Bike-Park-Wales-Case-Study-1024x612.png)
Business challenge
Bike Park Wales is located in a very rural part of South Wales, which impacted the connectivity and communications.
Customers would struggle to contact the business with the previous set-up only using one single mobile as the main point of contact.
Broadband connectivity was unreliable and the technology would struggle due to the slow speeds received.
![](https://www.scgwales.com/wp-content/uploads/2022/08/Bike-Park-Wales-Quote.png)
Key solutions
![](https://www.scgwales.com/wp-content/uploads/2018/12/cloud-5.png)
KLOUDPBX PHONE SYSTEM
Cloud-based phone system with the latest technology.
![](https://www.scgwales.com/wp-content/uploads/2018/12/direct-dial-1.png)
CALL TRANSFER
This feature boosted communication across the park as it allowed staff members to transfer calls from building to another.
![](https://www.scgwales.com/wp-content/uploads/2018/12/music-on-hold.png)
ADVERTISING ON HOLD
Assures customers their call is still connected and in the queue. It’s also an opportunity to advertise other products.
![call-recording](https://www.scgwales.com/wp-content/uploads/2018/12/call-recording-4.png)
CALL RECORDING
On-demand call recording is included as standard with KloudPBX.
![](https://www.scgwales.com/wp-content/uploads/2021/07/chat-1.png)
WELCOME MESSAGE
A greeting message is presented to customers when they dial into the business to add personality to the experience.
![account-manager](https://www.scgwales.com/wp-content/uploads/2018/12/account-manager-1.png)
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
![](https://www.scgwales.com/wp-content/uploads/2018/12/training-provided-2.png)
TRAINING PROVIDED
Training provided on how to use the user web portal and marketing features available.
![ongoing-support](https://www.scgwales.com/wp-content/uploads/2018/12/ongoing-support-1.png)
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.