CASE STUDY – CMC MOTORCYCLES
FUTUREPROOF PHONE SYSTEM THAT HELPS IMPROVE CUSTOMER SERVICE
CMC Motorcycles have five stores across the UK, they are currently Yamaha’s largest dealer and retail in the excess of 5,000 bikes per year. They also sell clothing, accessories and parts. Each store has a service department with factory trained technicians.
- With their growth of new stores over the UK, they were restricted with their old telephone system not allowing them to use new features that kloud provides.
- Customer service needed to be improved as customers weren’t receiving call backs when their calls were missed.
- The company required a more modern, futureproof telephone system to improve their usual day to day activity and maximise business and operations.
- CMC Motorcycles internal communication was restricted with the old phone systems, as they needed to be linked to other stores to make is easy to connect with one another.
Shown how to use the KloudPBX portal with weekly webinars providing additional support.
The business has seen improved efficiency with increased phone line availability.
The SCG Wales team is always on hand for any queries.