CASE STUDY – CMC MOTORCYCLES
FUTUREPROOF PHONE SYSTEM THAT HELPS IMPROVE CUSTOMER SERVICE
About
CMC Motorcycles have five stores across the UK, they are currently Yamaha’s largest dealer and retail in the excess of 5,000 bikes per year. They also sell clothing, accessories and parts. Each store has a service department with factory trained technicians.
Business challenge
- With their growth of new stores over the UK, they were restricted with their old telephone system not allowing them to use new features that kloud provides.
- Customer service needed to be improved as customers weren’t receiving call backs when their calls were missed.
- The company required a more modern, futureproof telephone system to improve their usual day to day activity and maximise business and operations.
- CMC Motorcycles internal communication was restricted with the old phone systems, as they needed to be linked to other stores to make is easy to connect with one another.
Key solutions
KLOUDPBX PHONE SYSTEM
Feature-rich, cloud-based phone system with the latest technology.
CALL RECORDING
Ability to record and listen back to phone calls.
STORE TO STORE CALLING
Ability to easily contact the other stores using their internal devices.
MOBILE HANDSETS
Mobile handsets for the sales team.
TRAINING PROVIDED
Shown how to use the KloudPBX portal with weekly webinars providing additional support.
IMPROVED OPERATIONS
The business has seen improved efficiency with increased phone line availability.
VOICEMAIL TO EMAIL
Voicemails are converted to an mp4 file and received as an attachment to a chosen email.
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.
