CASE STUDY – COVE RECRUITMENT
CLOUD PHONE SYSTEM SUPPORTS MOBILE WORKING
About
Cove Recruitment delivers a wide range of recruitment solutions for various industries across the UK. As a new business, it was important to have effective communication between their employees and clients.
![](https://www.scgwales.com/wp-content/uploads/2018/12/cove-recruitment-image.png)
Business challenge
- Cove recruitment had no telephone system in place for their business. It was important that the new solution could utilise a broadband connection already in place and the ability to support mobile working.
- Communication is key to the business. Enquires are dealt with daily, relationships with clients need to be maintained, and new business acquired – therefore the new solution must be fit for purpose.
- To work more efficiently, a central telephone system was essential, as well as providing desk handsets and connecting additional business devices. This would support unified communications, enable streamlined interactions and lower overall costs.
- The recruitment specialists also required reliable support and assurance that its telecom services were being properly maintained.
![](https://www.scgwales.com/wp-content/uploads/2022/08/cove-recruitment-testimonial.png)
Key solutions
![](https://www.scgwales.com/wp-content/uploads/2018/12/cloud-5.png)
KLOUDPBX PHONE SYSTEM
Feature-rich, cloud-based phone system with the latest technology.
![new handsets](https://www.scgwales.com/wp-content/uploads/2018/12/phone-icon.png)
NEW HANDSETS
With key features such as DND and call forwarding.
![](https://www.scgwales.com/wp-content/uploads/2018/12/self-managment-5.png)
SELF-MANAGEMENT
Ability to manually make changes to the system by using the simple web portal.
![](https://www.scgwales.com/wp-content/uploads/2018/12/training-provided-2.png)
TRAINING PROVIDED
Shown how to use the KloudPBX portal with complimentary webinars providing additional support.
![mobile twinning](https://www.scgwales.com/wp-content/uploads/2018/12/mobile-twinning.png)
MOBILE APPLICATION
Handset and mobile programmed to ring simultaneously when receiving an incoming call – perfect for employees on the road.
![call-recording](https://www.scgwales.com/wp-content/uploads/2018/12/call-recording-4.png)
CALL RECORDING
On-demand call recording is included as standard with KloudPBX.
![account-manager](https://www.scgwales.com/wp-content/uploads/2018/12/account-manager-1.png)
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
![ongoing-support](https://www.scgwales.com/wp-content/uploads/2018/12/ongoing-support-1.png)
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.