CASE STUDY – COVE RECRUITMENT
CLOUD PHONE SYSTEM SUPPORTS MOBILE WORKING
About
Cove Recruitment delivers a wide range of recruitment solutions for various industries across the UK. As a new business, it was important to have effective communication between their employees and clients.
Business challenge
- Cove recruitment had no telephone system in place for their business. It was important that the new solution could utilise a broadband connection already in place and the ability to support mobile working.
- Communication is key to the business. Enquires are dealt with daily, relationships with clients need to be maintained, and new business acquired – therefore the new solution must be fit for purpose.
- To work more efficiently, a central telephone system was essential, as well as providing desk handsets and connecting additional business devices. This would support unified communications, enable streamlined interactions and lower overall costs.
- The recruitment specialists also required reliable support and assurance that its telecom services were being properly maintained.
Key solutions
KLOUDPBX PHONE SYSTEM
Feature-rich, cloud-based phone system with the latest technology.
NEW HANDSETS
With key features such as DND and call forwarding.
SELF-MANAGEMENT
Ability to manually make changes to the system by using the simple web portal.
TRAINING PROVIDED
Shown how to use the KloudPBX portal with complimentary webinars providing additional support.
MOBILE APPLICATION
Handset and mobile programmed to ring simultaneously when receiving an incoming call – perfect for employees on the road.
CALL RECORDING
On-demand call recording is included as standard with KloudPBX.
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.
