CASE STUDY – EDUC8
UPGRADED TO KLOUD-BASED SYSTEM WITH FULL CONTROL WITH UC DESKTOP
About
Educ8 is a provider of training and development programmes to a diverse range of local businesses
Educ8 support businesses to grow and develop highly-skilled employees with training programmes such as apprenticeships and management courses
Educ8 following a cloud-based phone system installation across three sites. The company has two offices located in Ystrad Mynach, Caerphilly with a further site in Port Talbot, South Wales.
![](https://www.scgwales.com/wp-content/uploads/2019/07/Educate.jpg)
Business challenge
- Educ8 required better support across multiply locations.
- Needed faster internet speeds to work more efficiently.
- Call recording was needed to deal with data storage and training.
- The company required a modern, futureproof telecom solution to improve their day to day operations.
- Communication is key to the business. Calling daily relationships and scheduling appointments.
- Communicating more efficiently, with internal and external communication opportunities with the telephone system.
![](https://www.scgwales.com/wp-content/uploads/2019/07/Educ8.png)
Key solutions
![](https://www.scgwales.com/wp-content/uploads/2018/12/cloud-5.png)
KLOUDPBX PHONE SYSTEM
Feature-rich, cloud-based phone system with the latest technology.
![new handsets](https://www.scgwales.com/wp-content/uploads/2018/12/phone-icon.png)
NEW HANDSETS
With key features such as DND and call forwarding.
![music on hold](https://www.scgwales.com/wp-content/uploads/2018/12/music-on-hold-5.png)
ON-HOLD MUSIC
Ability to display music to callers whilst they are on hold.
![](https://www.scgwales.com/wp-content/uploads/2018/12/training-provided-2.png)
TRAINING PROVIDED
Shown how to use the KloudPBX portal with complimentary webinars providing additional support.
![](https://www.scgwales.com/wp-content/uploads/2018/12/icall-4.png)
ICALL SUITE
Award-winning call management tool. Delivers call reports which give insight the number of answered and missed calls and much more.
![call-recording](https://www.scgwales.com/wp-content/uploads/2018/12/call-recording-4.png)
CALL RECORDING
On-demand call recording is included as standard with KloudPBX.
![account-manager](https://www.scgwales.com/wp-content/uploads/2018/12/account-manager-1.png)
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
![ongoing-support](https://www.scgwales.com/wp-content/uploads/2018/12/ongoing-support-1.png)
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.