CASE STUDY – EDUC8
UPGRADED TO KLOUD-BASED SYSTEM WITH FULL CONTROL WITH UC DESKTOP
About
Educ8 is a provider of training and development programmes to a diverse range of local businesses
Educ8 support businesses to grow and develop highly-skilled employees with training programmes such as apprenticeships and management courses
Educ8 following a cloud-based phone system installation across three sites. The company has two offices located in Ystrad Mynach, Caerphilly with a further site in Port Talbot, South Wales.
Business challenge
- Educ8 required better support across multiply locations.
- Needed faster internet speeds to work more efficiently.
- Call recording was needed to deal with data storage and training.
- The company required a modern, futureproof telecom solution to improve their day to day operations.
- Communication is key to the business. Calling daily relationships and scheduling appointments.
- Communicating more efficiently, with internal and external communication opportunities with the telephone system.
Key solutions
KLOUDPBX PHONE SYSTEM
Feature-rich, cloud-based phone system with the latest technology.
NEW HANDSETS
With key features such as DND and call forwarding.
ON-HOLD MUSIC
Ability to display music to callers whilst they are on hold.
TRAINING PROVIDED
Shown how to use the KloudPBX portal with complimentary webinars providing additional support.
ICALL SUITE
Award-winning call management tool. Delivers call reports which give insight the number of answered and missed calls and much more.
CALL RECORDING
On-demand call recording is included as standard with KloudPBX.
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.
