CASE STUDY – PERFECT VISION
CLOUD SOLUTION HELPS IMPROVE CUSTOMER SERVICE
About
Perfect Vision is an independent, established opticians in the heart of Canton, Cardiff. It offers high-quality healthcare and strives to meet all customer needs in a friendly and efficient manner. Good customer service is vital to the business – so its communication systems need to be efficient too.
![](https://www.scgwales.com/wp-content/uploads/2018/12/opticians-cloud-perfect-vision-image.png)
Business challenge
- Perfect Vision had issues with its previous telecom provider as they didn’t deliver a planned cloud-based solution.
- The company required modern, future-proof communications to improve daily operations and ensure no missed business.
- The company recognised that business was being lost through unanswered calls during busy periods, and through not having voicemail activated outside business hours.
- The company also required additional handsets and one direct line with a separate phone number. A call divert was already set up on the landline to redirect calls – but this service was costly.
![](https://www.scgwales.com/wp-content/uploads/2022/08/opticians-cloud-perfect-vision-quote.png)
Key solutions
![](https://www.scgwales.com/wp-content/uploads/2018/12/cloud-6.png)
KLOUDPBX PHONE SYSTEM
Feature-rich, cloud-based phone system with the latest technology.
![broadband](https://www.scgwales.com/wp-content/uploads/2018/12/fibre-2.png)
FIBRE BROADBAND
Superfast fibre broadband installation.
![](https://www.scgwales.com/wp-content/uploads/2018/12/self-managment-5.png)
SELF-MANAGEMENT
Ability to manually make changes to the system by using the simple web portal.
![](https://www.scgwales.com/wp-content/uploads/2018/12/direct-dial-1.png)
DIRECT DIAL
Additional phone number programmed to a specific handset.
![](https://www.scgwales.com/wp-content/uploads/2018/12/training-provided-2.png)
TRAINING PROVIDED
Shown how to use the KloudPBX portal with weekly webinars providing additional support.
![](https://www.scgwales.com/wp-content/uploads/2018/12/day-and-night-mode-1.png)
DAY AND NIGHT MODE
The phone system is programmed to operate differently depending on the day and time.
![voicemail-to-email](https://www.scgwales.com/wp-content/uploads/2018/12/voicemail-to-email-2.png)
VOICEMAIL TO EMAIL
Voicemails are converted to an mp4 file and received as an attachment to a chosen email.
![ongoing-support](https://www.scgwales.com/wp-content/uploads/2018/12/ongoing-support-2.png)
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.