CASE STUDY – BPW INSURANCE
FUTUREPROOF PHONE SYSTEM THAT ALLOWS BUSINESS TO GROW
About
BPW are specialist commercial insurance brokers that were established in 1983 and they serve the South Wales area.
They offer care and technical expertise for businesses to ensure they are always fully covered. They have an extensive relationships with the major insurers as well as the more specialist providers, meaning that they can provide people with the highest possible levels of cover. While they also provide personal insurance for their commercial clients.
Business challenge
- Their previous telephone system was outdated and being phased out.
- The system was physically located on the premises which made it very risky in comparison to a kloud-based system.
- The company’s previous telephone system was restricting the growth of the business.
- The previous system was on one PC, which limited the company’s flexibility.
Key solutions
KLOUDPBX PHONE SYSTEM
Feature-rich, cloud-based phone system with the latest technology.
CALL RECORDING
Ability to record and listen back to phone calls.
INSIGHT TO CUSTOMER PERFORMANCE
Ability to learn more about their customers which benefits their growth.
MULTIPLE ACCESS POINTS
Increases business performance and flexibility whilst minimizing risk.
TRAINING PROVIDED
Shown how to use the KloudPBX portal with weekly webinars providing additional support.
IMPROVED OPERATIONS AND GROWTH
The business has seen improvement and efficiency with increased phone line availability.
VOICEMAIL TO EMAIL
Voicemails are converted to an mp4 file and received as an attachment to a chosen email.
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.
