CASE STUDY – CRANE AND LIFTING
PHONE SYSTEM UPGRADE TO THE CLOUD
About
Crane and Lifting Services Ltd provides crane hire, crane installation, and 24-hour breakdown services across South Wales and the South West. With over 70 years’ experience combined and a highly skilled engineering team, it has built an excellent reputation. The business prides itself on delivering great customer service and fast response callout times.
![](https://www.scgwales.com/wp-content/uploads/2018/12/crane-and-lifting-image.png)
Business challenge
- The head office telephone system had become outdated, and no longer met business requirements – largely due to limitations in the available features.
- The company operates three businesses from the main office, so additional telephone numbers were an essential requirement.
- As a company which conducts business from telephone orders and delivers a 24-hour callout service, it needed effective communication for internal calls, call transfers, voicemail management and out of hours service.
- Finally, the business required a more professional presence—so it required separate phone numbers and music on hold messages for the three individual businesses.
![](https://www.scgwales.com/wp-content/uploads/2022/08/crane-and-lifting-testimonial.png)
Ket solutions
![](https://www.scgwales.com/wp-content/uploads/2018/12/cloud-6.png)
KLOUDPBX PHONE SYSTEM
Feature-rich, cloud-based phone system with the latest technology.
![broadband](https://www.scgwales.com/wp-content/uploads/2018/12/fibre-2.png)
FIBRE BROADBAND
Utilised the existing fibre broadband connection.
![](https://www.scgwales.com/wp-content/uploads/2018/12/self-managment-5.png)
SELF-MANAGEMENT
Ability to manually make changes to the system by using the simple web portal.
![ongoing-support](https://www.scgwales.com/wp-content/uploads/2018/12/ongoing-support-1.png)
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.
![voicemail-to-email](https://www.scgwales.com/wp-content/uploads/2018/12/voicemail-to-email-2.png)
VOICEMAIL TO EMAIL
Voicemails are converted to an mp4 file and received as an attachment to a chosen email.
![mobile twinning](https://www.scgwales.com/wp-content/uploads/2018/12/mobile-twinning.png)
MOBILE TWINNING
Handset and mobile programmed to ring simultaneously when receiving an incoming call – perfect for employees on the road.
![geo-phone-number](https://www.scgwales.com/wp-content/uploads/2018/12/geo-phone-number-2.png)
GEOGRAPHIC PHONE NUMBER
Allocated additional phone numbers with different area codes for a bigger company presence.
![](https://www.scgwales.com/wp-content/uploads/2018/12/training-provided-2.png)
TRAINING PROVIDED
Shown how to use the KloudPBX portal with weekly webinars providing additional support.