CASE STUDY – HARRIES WATKINS JONES
INSTALLING CLOUD TO MAKE BUSINESS RUN MORE EFFICIENTLY
About
At Harries Watkins Jones chartered accountants Cardiff, Bridgend, and South Wales, offer a bespoke, high-level, and downright friendly service, that leaves clients smiling.
![](https://www.scgwales.com/wp-content/uploads/2023/07/Harries-Watkins-Jones-1024x603.png)
Business challenge
The previous system was outdated and running on the copper network which is due to be switched off in 2025.
- Harries Watkins Jones was unable to transfer or receive calls from sister offices, which made it difficult for clients who would call in and need to speak with a member of staff located in a different office.
![](https://www.scgwales.com/wp-content/uploads/2023/07/Neil-quote.png)
Key solutions
![](https://www.scgwales.com/wp-content/uploads/2018/12/cloud-5.png)
KLOUDPBX PHONE SYSTEM
Cloud-based phone system with the latest technology.
![broadband](https://www.scgwales.com/wp-content/uploads/2018/12/fibre-2.png)
STRONG BROADBAND CONNECTIVITY
Utilised the existing fibre broadband connection.
![auto attendant](https://www.scgwales.com/wp-content/uploads/2018/12/auto-attendant-2.png)
MULTI-SITE SYSTEM
The system allowed them to communicate and transfer calls from office to office.
![music on hold](https://www.scgwales.com/wp-content/uploads/2018/12/music-on-hold-5.png)
CALL RECORDING
Call recording on all handsets to comply with company guidelines.
![voicemail-to-email](https://www.scgwales.com/wp-content/uploads/2018/12/voicemail-to-email-2.png)
VOICEMAIL TO EMAIL
Voicemails are converted to an mp4 file and received as an attachment to a chosen email.
![account-manager](https://www.scgwales.com/wp-content/uploads/2018/12/account-manager-1.png)
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
![](https://www.scgwales.com/wp-content/uploads/2018/12/training-provided-2.png)
TRAINING PROVIDED
Training provided on how to use the user web portal and marketing features available.
![ongoing-support](https://www.scgwales.com/wp-content/uploads/2018/12/ongoing-support-1.png)
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.