CASE STUDY – LINKS RECRUITMENT
INSTALLING CLOUD TO MAKE BUSINESS RUN MORE EFFICIENTLY
About
Links Recruitment, provide their clients and candidates with a quality recruitment service, built on trust, transparency and an in-depth knowledge of the sectors they work in.
![DataKom Case Study](https://www.scgwales.com/wp-content/uploads/2020/01/LINKS-Recruitment.jpg)
Business challenge
With LINKS Recruitment being a fast growing business they needed a solution in which that would benefit their growth – additional handsets were required to improve operations and customer service.
The company required a modern, future-proof telecom solution to improve their day to day operations to ensure no lost business.
- Communication is key to the business. Making daily relationship calls and scheduling appointments – as well as linking sites across the UK in order to communicate with each other.
![](https://www.scgwales.com/wp-content/uploads/2022/08/LINKS-Recruitment-Quote.png)
Key solutions
![](https://www.scgwales.com/wp-content/uploads/2018/12/cloud-5.png)
KLOUDPBX PHONE SYSTEM
Cloud-based phone system with the latest technology.
![mobile twinning](https://www.scgwales.com/wp-content/uploads/2018/12/mobile-twinning.png)
MOBILE TWINNING
Handset and mobile programmed to ring simultaneously when receiving an incoming call – perfect for employees on the road.
![auto attendant](https://www.scgwales.com/wp-content/uploads/2018/12/auto-attendant-2.png)
HEADSETS
Headsets provided to allow users to communicate freely.
![music on hold](https://www.scgwales.com/wp-content/uploads/2018/12/music-on-hold-5.png)
MUSIC ON HOLD
Assures customers their call is still connected and in the queue. It’s also an opportunity to advertise other products.
![voicemail-to-email](https://www.scgwales.com/wp-content/uploads/2018/12/voicemail-to-email-2.png)
VOICEMAIL TO EMAIL
Voicemails are converted to an mp4 file and received as an attachment to a chosen email.
![account-manager](https://www.scgwales.com/wp-content/uploads/2018/12/account-manager-1.png)
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
![](https://www.scgwales.com/wp-content/uploads/2018/12/training-provided-2.png)
TRAINING PROVIDED
Training provided on how to use the user web portal and marketing features available.
![ongoing-support](https://www.scgwales.com/wp-content/uploads/2018/12/ongoing-support-1.png)
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.