Two promotions within the technical department

Posted on 7th May 2018 under News.

DataKom is pleased to announce that two members of the technical team have been awarded promotions.

The roles of Service Manager, Engineering Manager and Trainee Engineer were primarily advertised internally, with two roles being filled by members of the DataKom team.

The telecoms company are passionate about encouraging continual learning and development for all members of the company. The company work with The Educ8 Group – a provider of training and development programmes for businesses, to enhance essential skills.

Service Manager

Barry McFarlane has been promoted to Service Manager to lead the internal technical team and ensure efficient working of the department.

Barry will be introducing training and development while adding further structure to the team. The new role will ensure excellent customer service continues to be delivered through the service desk.

Barry has five years of experience with DataKom, beginning as a field-based engineer and carrying out phone system installations. More recently Barry has worked in-house providing high-levels of customer service and repairing complex faults.

Engineering Manager

In a further change within this department – Jonathan Davies has been promoted to Engineering Manager.

Jonathan will be working with the sales and projects team while leading the field-based engineering team. The role has been designed to enhance operations between the sales, projects and engineering departments – ensuring high customer service standards are at the forefront.

Jonathan has worked for DataKom since 2013 as a Senior Field Engineer and has over a decade of experience in PBX engineering.

Technical Director, Craig Jones

“A huge congratulations to both Barry and Jonathan, I feel this really demonstrates how developing yourself professionally through Educ8 training can help you reach your goals.

Barry has a wealth of technical knowledge and has always been extremely customer focussed. He has really embraced his management development and looks forward to using his new skill set.

Jonathan has great ideas on how to develop processes for the engineering team, ensuring they are armed with all the information and toolset to allow them to thrive in their role”.

You can view all our current roles here.