All businesses use technology. It determines how customers reach and interact with your business and…
Celebrating World Technology Day
Posted on 6th January 2021 under Blog.
Being world technology day, we thought there was no better time to discuss modern technologies such as telephony and how they have impacted the business world with its development.
Back in 1876, on the 10th of March, the first-ever phone call was made by a gentleman called Alexander Graham Bell. (The inventor of the telephone) He made the first call to his assistant, Thomas Watson, and he said, “Mr Watson, come here – I want to see you”
What would you say if you were to make the first-ever telephone call?
What telephone system do you use?
Over 2 million business in the UK today are using a telephony solution called ISDN (Integrated Services Digital Network).
Over the next few years, we see another huge change to telephony with all those traditional ISDN circuits being migrated to VoIP. A necessity, as BT move their infrastructure to fibre and ethernet-based technology which will mean ISDN services will no longer work.
What is VoIP telephony?
When the ISDN network is entirely switched off users will switch to a solution called VoIP. (Voice over IP). This means voice traffic will be delivered over an internet connection. This adds a whole new level of service, more resiliency and flexibility. Early adopters of VoIP may have already experienced some of the benefits offered by cloud-based, hosted VoIP services, as remote working has become more prevalent.
What is VoIP and why do businesses need it?
Voice over Internet Protocol is one of the best-suggested services for small to large scale companies across the world. The majority of the leading experts in businesses have already made use of VoIP services to promote their businesses.
Leading companies are already preferring VoIP services due to the high return on the investment value. When compared to other communication service solutions, VoIP service assures increased cost efficiency by providing a high return on the investment value.
The user-friendly interface of the service is another main benefit and any non-tech expert in the business field can easily make use of a VoIP service to promote their work progress. There is no need for any special training procedures to use a VoIP service for business telephony.
Increased flexibility in communication is an essential factor that needs to be verified to get optimum results in the work progression. The inclusion of a VoIP solution for a business can enhance flexibility when communicating with staff, suppliers and customers. VoIP services provide enhanced UC services making the handling of multiple communication channels a task of the past.
Multi-tasking communication in business matters can be made easier by the inclusion of a VoIP solution.
A short history of ISDN
The ISDN network was introduced into the world in the ’70s making it easier for people and businesses to communicate with one another. However, it still took time for communication providers to begin to offer an ISDN solution – this was mainly because both major companies at the time were on separate operating systems. Then by the 1990s, ISDN was far more easily accessible.
When will ISDN end?
Like all commercial decisions, it’s driven by cost and profits. While the infrastructure that underpins ISDN has been significantly overhauled and upgraded since it was first launched by BT, the network has remained pretty much unchanged.
So does this mean that there is room for a better telecommunications solution? The short answer would be, yes. Within the next few years (2025) the ISDN network will be getting switched off permanently!
Conclusion
So to conclude, VoIP can make the work progress of most companies easier by increasing efficiency without paying any extra price rate for the enhanced communication facility. That means you can make a single as well as multiple calls with the same price rate preferred by the service.
To find out more about our VoIP solutions at DataKom, make sure you email our sales team – sales@datakom.co.uk or call us on 01656 33 44 55.
