Frequently Asked Questions (FAQ) about VOIP Services

Posted on 24th October 2019 under Blog.

VoIP is an acronym for Voice over Internet Protocol – also commonly known as IP telephony.

This technology & service delivers voice communication and multimedia sessions over an internet service, this provides far more advanced features compared to a traditional phone system.

When it comes to a VoIP telephone system, people often have similar questions to ask around the service – so we have created a blog on the most frequently asked questions & answers.


How does VoIP work?

VoIP converts the sound of your voice into data packets and instead of using a traditional phone line to deliver the sound, it’s transferred using a high speed data service.

How do I use VoIP to make a call?

A popular question asked! – You really wouldn’t know the difference of using traditional phone lines vs VOIP, except the call quality is usually high definition when using the correct internet service so you can expect a much clearer conversation.


Who can I call with VoIP?

Absolutely anyone that has a phone number in the world! – You dial out as you would a traditional phone system, and the caller or receiver wouldn’t know the difference.

Your number will always stay the same (providing your supplier has a porting agreement with your current existing supplier – We always confirm before placing your order!).


How is the call quality on a VoIP system?

This is another common question – and it all depends on your internet service.

The upload is often the most important factor and not the perceived download speeds, so its important your supplier checks this with you before converting to VOIP.

Generally speaking, if you get the internet service right – you will see a major upgrade in call quality (compared to traditional landlines), especially when HD calls are enabled.

Is VoIP expensive?

Companies are accustomed to paying more for new technology and most are pleasantly surprised when they find that VoIP is usually less expensive due to call costs & the fact you don’t need to pay for phone line rentals any longer!

The actual cost of upgrading to VoIP will depend on many factors but a Voice over IP solution will cut down on your call costs, both immediately and over the long-term.


Where can I get a VoIP solution?

DataKom are a UK based business of VoIP – we supply to small and large companies with our KloudPBX product which is a true cloud based phone system with end to end technology provided by Ericsson-LG.

DataKom can also supply that business internet connection to ensure the call quality is perfect and future issues can be eradicated.

If your business would like to book a free demonstration of KloudPBX (VoIP system) – please contact us today – 01656 33 44 55 or email