How can SMS message improve your business?

Posted on 17th July 2019 under Blog.

SMS is a text messaging service component of most telephone, internet, and mobile device systems. It uses standardised communication protocols to enable mobile devices to exchange short text messages. An intermediary service can facilitate a text-to-voice conversion to be sent to landlines.

DataKom SMS is the powerful tool you use to directly communicate with customers and boost business. SMS marketing allows you to send messages directly to customer mobile phones to engage and promote your business and its current offers.

Why SMS message?

98% of text messages are read within 3 minutes. In a competitive marketing landscape, that’s an impressive figure. And with 94% of the UK population owning a mobile phone, SMS marketing continues to be one of the most powerful ways to get in touch with your target audience.

It’s highly personal and effective, especially when delivering personalised messages, and offers. The ability to reach customers on a smart device that they always have with them is invaluable.

SMS message

How can it benefit your business?

Using SMS messaging in a business can benefit you greatly! SMS gives you access to connect and educate your customers directly to their mobile phones. By sending them business updates, booking confirmation, sales, deals and much more.

SMS messaging reminds customers of your business, especially if you’re sending them an offer and promotion which benefits them, they will most likely purchase with you once again and may continue to do so in the future.

How can your business use SMS messaging?

  • Customer service updates
  • Appointment confirmations
  • Event booking
  • Deliveries
  • Vouchers and offers
  • Promotions / advertising
  • Membership renewals
  • NEW product launches

You are able to send bulk messages to enhance your customer journey and encourage repeat business to multiple customers. You have full control over your messages, choose to send one or thousands.

Increase customer engagement by sending current customers confirmation or timed reminders, this will reduce your missed appointments so you won’t lose out on business.